Directors Mortgage Privacy Policy and Terms of
Use
Notice of Privacy and Security
At Directors Mortgage, our primary focus is on empowering you
to meet your client's homeownership goals through an unparalleled
variety of products and services. The purpose of this section
is to explain how Directors Mortgage protects and uses your
personal information when and after your client obtains a home
loan from us. We want you to know that information given to
us is safe, secure and used in a responsible manner.
YOUR CLIENT'S PROTECTION IS OUR PRIORITY
The type of information we collect:
Throughout the process of you obtaining a mortgage loan with
us, we collect nonpublic personal information about you from
several sources. Some of these sources are:
- Information we receive from you on mortgage loan applications
and other forms (such as your phone, social security and account
numbers, assets, income and employment history).
- Information about your transactions with other lending institutions
or creditors (such as your loan balances, payment histories
and other account information) Information we receive from
third parties (such as from a credit reporting agency that
addresses your creditworthiness and credit history).
- Information we obtain from others to verify the information
you have provided to us (such as your employment history and
other relationships with third parties).
- Information collected from our Internet web sites (such as
information you provide to us and information necessary to
manage your online session with us).
Our disclosure of such information:
We do not disclose any nonpublic information about you to anyone,
except as permitted by law or permitted by you.
Permitted by law:
By way of example, we are legally permitted to share nonpublic
personal information with affiliated Directors Mortgage companies
that provide administrative and servicing functions for your
loan. Additionally, we are legally permitted to share nonpublic
personal information with third parties such as credit reporting
agencies, federal and state regulators and loan investors,
relative to matters such as originating, processing, and closing
or servicing your mortgage loan, validly issued subpoenas,
quality control investigations, an audit or other examination,
or the sale of your mortgage loan to another institution.
Permitted by you:
Further, and to make additional products and services available
to you, often at substantial savings, we may prudently share
some nonpublic personal information about you with certain
business partners under agreements requiring that such information
be kept confidential. By way of example, we may periodically
extend offers to you that pertain to real estate brokerage
services, insurance, credit cards, home furnishings and accessories,
home security systems, utility hookup service facilitators
and the like. If you decide to pay off your mortgage loan with
us, or your relationship becomes inactive, we will continue
to treat the information we have collected about you in accordance
with this Notice.
Key reasons to feel secure at Directors Mortgage:
- Technology leader using sophisticated, industry-leading
data-encryption software
- Physical safeguards and quality controls help ensure the
security and confidentiality of our customers' personal financial
information
- Responsible information-sharing within the Directors Mortgage
family of companies allows us to save you time and offer valuable
financial products and services
- Well-respected, carefully screened companies contract to
maintain the confidentiality of your information when offering
special benefits, discounts and conveniences that may otherwise
be unavailable
- Choice and control over information use
- A database to honor our customers' privacy preferences across
the Directors Mortgage family.
- Well-trained employees committed to keeping your personal
information secure
If you have any questions about our privacy policy, please send
an email message to: customerservice@directorsmortgage.net
In today's ever-changing, competitive market, opting out may
mean missing timely information about money-saving products and
services that help you accomplish your homeownership or other
financial goals. It's something to think about carefully. We
don't want you to miss out on any opportunities.
Our commitment:
We will continue to maintain our dedication to protecting your
privacy.
Anti-Spam Policy
Anti-SPAM at Directors Mortgage
At Directors Mortgage, we certify that we will use our email
notification software only to send emails to customers and
prospects that have directly consented (opted-in) to receive
email. We will not transmit unsolicited commercial email (spam)
via our system. Directors Mortgage does not buy or sell email
lists, nor do we use purchased or harvested email lists (see
below).
Additionally, Directors Mortgage offers confirmed opt-in as
an optional tool to use to help minimize allegations of spam
and abuse. When a list is designated as “confirmed opt-in,” the
system automatically sends a follow-up email to each subscriber
on such lists asking the recipient to verify that they wish to
receive communications via email. Only those subscribers responding
affirmatively will be opted-in to future mailings sent via the
Directors Mortgage Email Notification System.
Directors Mortgage is required to reconfirm (permission pass)
or stop mailing an existing list when it is determined to be
in violation of anti-spam policies. Repeated violations or failures
to comply with anti-spam policies will result in termination
of the software.
Our Agreement
Directors Mortgage agrees not to send unsolicited email via our
email notification system. For any opt-in list of email addresses
used in our system, we may be asked to provide the source of
the email addresses, the method used for recipient signup,
and details surrounding the process used, and whatever other
information relates to the transaction or sign-up process used.
This includes, but isn't limited to, date and time of sign
up, IP address of signup, website signed up from, and whatever
other information the we asked of the recipient at point of
sign up.
We certify that we will not use rented or purchased lists, email
append lists, or any other list that contains email addresses
captured in any other method than opt-in. The use of opt-out
lists is prohibited in our system.
How do we protect your privacy?
Directors Mortgage uses state of the art technology provided
by our outside vendor. Our outside vendor uses strict security
measures to protect against the loss, misuse and alteration
of data used by our email notification system. We promise to
keep your email address secure and private and will not use
it for other purposes. Please review our Privacy Policy above
for more details.
Why did you receive an email from our system?
You should only receive email from our system that you recognize
signing up to receive email from. We certify that all email
addresses used in our system are opt-in names that have given
permission to send them email. As we indicate above, Directors
Mortgage does not authorize use of our email services to send
unwanted mail or spam. If you don't recognize who sent you
the message, see the next section.
Reporting Unwanted Mail as Spam
If you don't recognize who used the Directors Mortgage email
notification service to send you a given message, you can report
it to us as spam by sending it to abuse@directorsmortgage.net.
We will forward all complaints over to our outside vendor to
receive, investigate, catalog, and take action based on these
complaints. If you're worried that we would simply “list
wash” your address without further investigation, feel
free to report the message to whatever spam reporting entity
you feel most comfortable working with. Spamcop at www.spamcop.net
provides an easy way to report unwanted mail as spam. You can
also use your email provider's (AOL, Hotmail, Yahoo) “report
as spam” mechanism to notify the ISP that the message
is spam. ISPs use this information to determine good senders
from bad senders, and our provider regularly works with ISPs
to take action based on that data. Alternately, there are reputable
anti-spam blacklist groups that you can work with to identify
an issue and inform service providers of that issue. our outside
vendor works on our behalf with anti-spam blacklist groups
and strive to address all issues to their satisfaction.
How do I get off an email list?
Each email sent through the Directors Mortgage’s email
notification system contains a link that allows subscribers to
unsubscribe from receiving emails from the sender. Each email
contains an easy and automated way for you to unsubscribe. You
may also change your expressed interests at any time. If you
wish to unsubscribe or change your interests, simply follow the
instructions at the bottom of any email. If you have received
an unwanted email sent by the Directors Mortgage email notification
system, please see above for options on how to handle and report
an issue.
Will your information ever be shared, sold or rented?
Neither Directors Mortgage nor our outside vendor will share,
sell, or rent individual personal information without your
advance permission, unless ordered by a court of law. Information
submitted to us is available only to employees responsible
for managing this data.
If you have any questions about Directors Mortgages Anti-Spam
Policy, please contact us at 888.697.3860 or email us at customerService@directorsmortgage.net.
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